Our policy is valid for a period of 14 calendar days from the date of the purchase. If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met.

Please note that if the period of 14 days has lapsed, we can’t, unfortunately, offer you a refund.

 

Refund requirements

 

The following criteria must be met to qualify for a refund:

- Product must be unused

- Product must not be damaged

-Original tags attached

 

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

 

Sale and clearance items

 

Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.

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Custom items

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You must hold the rights or have approval to use any and all images provided to Mom Swag by SidelineLUX. By purchasing, you agree to indemnify Mom Swag by SidelineLUX for any third-party claims of infringement

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All Sales are final on custom orders.

 

Shipping items

 

In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.

 

You will need to attach a pre-paid return shipping label to the package and mail it to the address on the shipping label. You will need to pay for shipping. You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund. Refunds will be processed back to the original payment method, deducting any shipping costs.

 

Contacting us

 

If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below: returns@sidelinelux.com

 

This document was last updated on February 26, 2023

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